• Usually, it takes 1-2 working days to process an order after which it’s shipped out.
  • There are some exceptions where an order may ship out later than 1-2 days. If this is the case for your order, then the estimated delivery date presented at checkout will take the actual ship date into account.
  • Shipping time will be made available to you by the courier company when your order gets shipped.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
  • Delivery delays can occasionally occur.

Yes, we do offer free shipping on all subscription-based orders and orders over €50 EUR.

No, currently we are only shipping within Luxembourg but we will expand our services to other European countries in near future.

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

If the order is still in the processing phase then we can still change it. Please contact us at   help@alvitanutrition.com at the earliest. However, if the order is already shipped then we can’t do anything in that case.

Please note: No refund will be issued in case of the wrong shipping address. Please refer to our return and refund policy to know more.

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbours in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at help@alvitanutrition.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Please note:

  • No replacement will be provided if you have entered the wrong delivery address while placing the order.
  • We will only send a free replacement if we found out that the mistake was made on our end.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at help@alvitanutrition.com within seven (7) days with photos/videos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

If you have any questions concerning our shipping policy, please contact us at:

Email: help@alvitanutrition.com.